Tip 12 “Be the solution to the problem. Do not be the problem.”
I remember learning this during a course when I was a young Prudential executive back in the 1980s. Some years later Prudential Singapore adopted this as a best practice in the company’s mission statement rollout exercise.
We adopted what management thinkers now call the “principle of subsidiarity”, encouraging decisions to be made by the “lowest” levels of management. Everyone was encouraged to make suggestions to problems they faced at work, and to consult their bosses when they needed help.
With the culture change and a can-do attitude, Prudential Singapore went on to transform its IT systems, rolled out innovative products, achieved ground-breaking legendary service at that time, increased market shares and won a number of awards including the ‘National Productivity’ and the ‘Best Life Insurer Awards’.
When I listed this as one of the 61 Tips last year, my assumption is that bosses are often busy, and they would value initiative and creativity amongst the staff to push things ahead.
However, as I reflect on leadership over the years, I think bosses are often the problem. They do not delegate enough and want to hoard power. They like departmental silos because the silos help them consolidate functional power. We cannot afford to have vertical and horizontal silos, or work in isolation.
So in this context, leadership is about managing and leading ourselves. The questions we need to ask ourselves as leaders is this: Are we the problem? Many issues are about our own needs with respect to control, security, decisiveness, conflict avoidance, face and pace. Very often, we externalise the problem – and blame others.
Leadership is about reflection and self-mastery, and how we pay attention. Are we getting in the way, by under doing, over doing or not doing? Suffice to say my biggest breakthroughs comes from, not changing others, but from personal reflection and listening, and changing myself.
61 TIPS for Young Actuaries
1. Congratulations on becoming an actuary. It is the beginning of life-long learning.
2. The first principle of success is constancy of purpose
3. The second principle is drive, focus and determination.
4. Imagine what is possible with your life.
5. Success is inevitable to the person with unlimited enthusiasm. Read Napoleon Hill’s “Law of Success”.
6. If you face challenges or failures, regard them as learning opportunities. Never give up.
7. Develop the art of speaking well in public. Dale Carnegie’s book on “Developing Self Confidence in Public Speaking” is still the best around.
8. Have a strategy on your career. Pursue it with passion. Passion is at the heart of excellence.
9. Take ownership of your work. Go the extra mile for the work you are given.
10. Be Responsible. As a person and in all the roles you take on.
11. Always prepare. If you fail to prepare, you are preparing to fail.
12. Be the solution to the problem. Do not be the problem.
13. Be the go-to person in your workplace. This is not difficult. Use C.A.D.I.F. – Committed, Attention to Detail and Immediate Follow Up – this is from Mark McCormack’s “What they do not teach you at Harvard Business School”.
14. Be a pioneer. Be bold. Without courage, there will be no progress.
15. Travel and work elsewhere. It will help you understand we are all different and we are all the same.
16. Have a a financial savings program. You are as rich as you save, not as you earn.
17. Acquire assets not liabilities. Learn to say no to stuff which do not matter. Simplify your life.
18. Do not time the market. It is time in the market that matters.
19. Start early, invest monthly via dollar cost or value-based averaging in a diversified portfolio.
20. Do not forget term life and health insurance for yourself and family.
21. Economically, your job is your greatest asset. Treasure it and invest in it.
22. Be quick to say sorry and take responsibility. Do not cover up. Be authentic. Always.
23. Engage your colleagues. Do not avoid your bosses, and do not forget the cleaners and receptionists.
24. When investigating a subject or solving a problem, look at different angles. Always turn the page. Never assume anything. Turn every goddamned page.
25. You are an actuary. You must do your work with care and competence. Understanding the problem is more important than getting to the answer.
26. Live your actuaries code – all the time. Be a credit to your profession.
27. Volunteer to do things for others; the community, the profession or the workplace. Be helpful, kind and generous.
28. Have a sense of humour.
29. Challenge the consensus and groupthink. Do it with respect and humility.
30. Read Frank Redington’s papers, in particular, The Flock and the Sheep. Read past presidential addresses. Also, Craig Turnbull’s History of Actuarial Thought. This will give you a flavour of our profession.
31. If your workplace is not right for you, leave. It is better to act early rather than late. You are more independent than you think.
32. Make notes. Carry notebooks with you. Be inspired by Leonardo da Vinci.
33. Stay curious – curiosity opens up windows and make you a more interesting person. Read Steve Jobs’s “Stay Hungry Stay Foolish” commencement address.
34. Invest time in Quadrant 2 activities. Things which are important but not yet urgent. Read Steven Covey’s “7 Habits of Effective People”. It is still one of the best books on personal development and leadership.
35. Learn new skills every year. Spend at least five hours a week on learning new skills. On social media, on languages, on programming languages, on new technologies. Stay current on data science and machine learning.
36. Read widely – at last one good book a month. Any book, which gets your attention. Of relevance to our profession are those on digital and biotechnologies, social platforms, new economics, culture, behavioural finance and genetics.
37. It is not only about knowledge. The real voyage of discovery is seeing things with new eyes. Question the paradigms you operate in. Read Gillian Tett’s ‘Silo Effect”.
38. Have mentors, coaches and guides. Be guided by the stars of the night and not the lights of each passing ship.
39. Jim Collins said, “Good is the enemy of great. It is just so easy to settle for a good life.” Do not settle for a good life. Settle for a great life.
40. Your partner in life. This is probably your most important decision. Use your head wisely. And your heart.
41. Take a long sabbatical. You can do this in-between jobs. Take a second degree, which is very different from your first, if you can.
42. Spend time with your family. Children, siblings and parents. This is precious.
43. Make your message compelling. Never give a speech unless you have something meaningful to say.
44. Read Lynda Gratton’s “The 100 – Year Life” and Herminia Ibarra’s “Working Identity”. These will help you in designing your increasingly long life.
45. Treasure your Have an exercise regime. Every day. Get a gym or yoga trainer, or any other trainer.
46. Sleep well. Sleep helps us improve our concentration and productivity. And enhances our immune system.
47. Always be engaged. This means listening and paying attention.
48. Always be engaging. This means speaking to the person and not at the person.
49. Understand culture. Culture is the game in town. The rest are sideshows.
50. The internet has democratised knowledge. Curate your own digital library. But be focused! Social media is part of life – use it.
51. Connect the dots across domains or paradigms. So read different types of books, talk to different groups of people and go to different places. Go to the heart of the problem by talking to people who really know the issues. Navigate the paradigms.
52. Care about is happening in our world. Make a difference. Remember Redington, who is probably the greatest actuary in the last 100 years, said, “An actuary who is only an actuary is not an actuary.”
53. Your spiritual and inner lives are paramount. Do yoga, prayer or meditation.
54. Do not lose force on distractions and irritations.
55. Your attention is your greatest resource. Use and direct your attention wisely. Understand narrow and wide attention. Read Marion Milner’s “A Life of One’s Own.” It is revelatory.
56. Most of us are mechanical and asleep most of the time. Wake up. Waking up means mindfulness and walking into a space of self-awareness.
57. We have a choice on how we want to respond to others and external events. Read Victor Frankl’s “Man Search for Meaning.” Only human beings can do this. Use this gift.
58. Keep a journal. Journaling refreshes our purpose.
59. Sir Francis Bacon said, “I hold every man a debtor to his profession; from the which as men, of course, do seek to receive countenance and profit, so ought they of duty to endeavour themselves by way of amends to be a help and ornament thereunto.” Be a help and ornament to your profession.
60. We live in a world of uncertainty. Use judgement, not models.
61. COVID-19 is unmasking the precarity of the world. Use your influence to help create a better world.